Reach Us on Portland Ave

How to Reach Us

Call 952-246-5104. That's the fastest way to get a real answer about a broken spring, a door that won't close, or an opener that's quit on you. If you'd rather come by, the shop is at 12400 Portland Ave, Burnsville, MN 55337.

When you call, tell us what the door is doing - grinding, off-track, dead opener, cable hanging loose - and roughly how old the door is. That lets us bring the right spring size and hardware on the first trip instead of guessing and coming back a second time.

We don't run a dispatch center with a hold queue and a script. You're talking to someone who knows torsion springs from extension springs and can tell you over the phone whether this is a 20-minute fix or something that needs a panel ordered in. If we're out on a job and can't pick up, leave a message with your address and the problem - we call back.

Where We Work

We're based in Burnsville, and most of our calls come from inside the city and the towns around it. Our service area reaches out to Credit River and Richfield (both about 8 miles), Mendota Heights, Inver Grove Heights, and Jackson (8 to 12 miles), and further out to Coates, St. Louis Park, West St. Paul, Elko New Market, and South St. Paul (12 to 14 miles).

Beyond that we still take calls in St. Paul Park, Chanhassen, Newport, Golden Valley, Falcon Heights, Deephaven, Vermillion, Excelsior, Carver, Hampton, Woodland, Robbinsdale, Shorewood, Roseville, Wayzata, St. Anthony, Jordan, Crystal, New Hope, and Columbia Heights - a stretch from roughly 15 to 20 miles out.

One honest limit: the farther a job sits from Burnsville, the harder it is for us to promise a same-day slot, especially if we're already booked solid on a cold-snap day when every torsion spring in the metro seems to snap at once. If you're near the outer edge of that list, say so when you call and we'll be straight with you about timing.

Who You Are Dealing With

This is a garage door repair outfit, not a general handyman service and not a big box call center. We work on springs, cables, rollers, tracks, panels, and openers - the parts that actually fail on a door, not the whole house.

Most of the homes we go into around here were built somewhere between 1956 and 2005, with a lot of that stock dating to the 1960s and 70s across the dozens of named neighborhoods in this part of the metro. That matters because a door installed in 1972 doesn't use the same spring winding or opener mount as one from 2003, and showing up with the wrong hardware wastes your time and ours.

The climate here is cold enough, moderately so, that steel springs and nylon rollers take a real beating over a winter, which is a lot of what we're called out for. We don't install anything we wouldn't put on our own door, and we'll tell you plainly when a repair isn't worth it and replacement is the better money. If a part isn't something we stock, we'll say that too instead of pretending otherwise.

Frequently asked questions